Their response. About what I expected... I haven't replied yet.
Dana Calkins (Baker Creek Heirloom Seed Co)
May 16, 2024, 09:10 CDT
We are sorry to hear you have had trouble with your seeds. We take our seed program very seriously, and we want our customers to get the best possible seeds.
To that end, we practice strict adherence to the Federal Seed Act, which requires that we test the germination rate of all lots of seed that we sell. While different crop types have different minimum germination rates, all must test at or above the minimum standard for that type, or be clearly marked otherwise.
Most of the seeds that we sell are tested by SGS, the world’s premier testing, inspecting and certification company. We have approximately 4,000 lots of seed that must be tested regularly. Our staff is responsible for sampling the seed lots and coordinating with SGS. Our staff records, tracks, and logs the results internally. No seed is packed without a valid germination report.
We try not to sell seeds with germination below the minimum federal standard, but it is sometimes unavoidable due to extenuating circumstances such as low inventory or customer demand for an exceedingly rare variety. In these cases, all seed packs are labeled as “overpacked due to low germ" and the rate must be declared on the label, along with the month and year of the test result.
Additionally, we regularly grow most of the seed varieties we offer in our trial gardens and greenhouses to assess their essential qualities such as flavor, hardiness, growing profile, and whether they grow true to type.
There are many variables outside Baker Creek’s control that may affect your seeds’ performance, including weather, soil composition, light, and pests. Additionally, seed packages may be subjected to irradiation by the postal service or be exposed to excessive weather conditions during shipping.
Baker Creek is committed to customer satisfaction. If you are unsatisfied with our seeds for any reason, we will cheerfully replace them with more seeds of the same variety, a different variety of your choice, or issue a refund. Please let us know how you would like us to proceed.
Dana Calkins
Customer Care Representative
Baker Creek Heirloom Seeds
2278 Baker Creek Road
Mansfield MO 65704
www.rareseeds.com