I use gro-gel and the chicks love it. I always take chicks strait out of the box, dip beak in the waterer and set them directly beside it so they can get more if they want. Then I put the grow gel out and I take my fingers (with gro gel or chick starter) and I pick a little up and let it fall to the floor. I don't use a feeder for feed at first since they're so new to the world and how food works. So they see the food moving as it falls down and it entices them to peck and eat. Any weak chicks I may dip the beak a couple more times in water with several minutes between dips so they can relax.