Which BYC member scares you?

Status
Not open for further replies.
When helpdesk has to Google the solution, what are you even paying them for? :lau
I get why you'd think that but knowing how to do some basic research and troubleshooting (which includes googling) is critical for helpdesk staff actually. They encounter new things daily, because end users are creative in their insanity. Even senior geeks google stuff all the time because they don't know everything. The frustration is that our helpdesk guys have a "manual" and if it isn't in there they immediuately escalate without trying simple problem solving first. It's a "teach a man to fish" challenge, if that makes sense.
 
Status
Not open for further replies.

New posts New threads Active threads

Back
Top Bottom