Which BYC member scares you?

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I get why you'd think that but knowing how to do some basic research and troubleshooting (which includes googling) is critical for helpdesk staff actually. They encounter new things daily, because end users are creative in their insanity. Even senior geeks google stuff all the time because they don't know everything. The frustration is that our helpdesk guys have a "manual" and if it isn't in there they immediuately escalate without trying simple problem solving first. It's a "teach a man to fish" challenge, if that makes sense.
Totally hearing you here! At least come back with an idea of why the machine has stopped :he
Hi Sir the machine has stopped
Why
I dont know....
Start it again
It's not going sir
What was it doing when it stopped
It was cutting a sheet
Yes thats what it's supposed to do
What did it do just before it stopped
It was running sir
Yes I understand that... what do you think it could be?
I'm not sure sir

Oh FFS! I'll come and have a look

:he:smack:he
 
Totally hearing you here! At least come back with an idea of why the machine has stopped :he
Hi Sir the machine has stopped
Why
I dont know....
Start it again
It's not going sir
What was it doing when it stopped
It was cutting a sheet
Yes thats what it's supposed to do
What did it do just before it stopped
It was running sir
Yes I understand that... what do you think it could be?
I'm not sure sir

Oh FFS! I'll come and have a look

:he:smack:he
R word stamp them.
 
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