- Thread starter
- #231
A note on the customer service at Brinsea. I called this morning about the knocking noise for my incubator. For all my frustration with this incubator, it may yet prove its worth. There is no wait or automated system. Someone picks up the phone within a handful of rings and you deal with them directly; I was not transferred to any other person/department. I explained the issue with the automatic turner and within 3-4 minutes total the phone call was done. She said she will ship out a new motor and clutch for my turner today and it should be here in 5 business days. Thats great news since I was expecting to have to justify that I was in fact using it properly, but she did not question me at all. I just put 13 turkey eggs in there yesterday so we will see how it works for that!!