Buyer Beware **Update**
DO NOT BUY A CHICKEN COOP FROM HORIZON STRUCTURES OF ATGLEN, PA!
Spoke with customer reps prior to purchasing who were knowledgeable and helpful. Very impressed by coop design, website and video tour. Was very excited to receive my coop. Received a coop that was finished very poorly and shoddy. The stain looks like it was put on any old way. There are drips everywhere and naked wood in numerous places where stain was not even applied. There are scrapes and gouges that are already lifting after the heavy rains we received yesterday. My concern is that winter is going to get in those exposed parts, cracks, scratches and gouges and really cause a problem. The latches on the top part of the run won't even lock. Spoke with the owner who is not very enthusiastic about standing behind warranty that is listed right on website as follows: When you purchase from HORIZON STRUCTURES you can rest assured that your product is produced and delivered with the highest craftsmanship through traditional value, honesty and integrity. HORIZON STRUCTURES is committed to your personal satisfaction!
The owner offered to send stain that I would have to apply to the structure myself, but that is not what I paid over $3000 for. A gallon of stain will not fix all of the drips, streaks, gouges, damaged wood, and 2 locking mechanisms that will not work. The owner didn't even apologize, thank me for my business or know when he would be able to rectify this. I am not satisfied and want a coop that is produced with the highest craftsmanship as advertised. Potential customers you need to be aware of this.
**Update**
After contacting Horizon Structures about issues with our replacement coop, we were told that our concerns are more “general maintenance” (even accused of creating the damage ourselves) and not defects that need to be fixed by them. The roof shingles are curling and breaking, the finish is deteriorating at an extremely rapid pace, the pullout floor is delaminating and disintegrating, and components of the run which are supposed to be sturdy to protect the chickens from predators is being broken by its own latches due to the way it is designed. Please note that these pictures are from a coop only 1 year old and has not even made it through its first full PA winter yet. I paid over $3000 for this piece of junk. Instead of standing behind their work and their warranty they give you the run around that somehow the poor quality for their product is your fault. To quote from their website when I purchased the coop – “When you purchase from HORIZON STRUCTURES you can rest assured that your product is produced and delivered with the highest craftsmanship through traditional value, honesty and integrity. HORIZON STRUCTURES is committed to your personal satisfaction!” (
www.horizonstructures.com/warranty-info) I am not satisfied with my coop purchase and would like them to take their coop back and refund my money in full. Dave Zook the owner has stated right here that he will take the coop back and provide a full refund.
FUTURE CUSTOMER’S BEWARE, WE ARE STILL WAITING FOR THIS TO HAPPEN (POSTED 2/28/17).