Help Contacting Hatchery after business hours

[NYchickenMama1215]

Does anyone know if there is a way to reach Hoover Hatchery after hours. I left them a message and sent them an email. We received our 50 chicks we ordered today. All but 2 were dead. they looked over packed and trampled and it took too long for them to get here unfortunately. This was my first time ordering chicks from a hatchery and my worst nightmare came true. I’m warming them up to see if there will be any survivors but it’s not looking good.

 

[JacinLarkwell]

Email and voicemails are the best way

 

[Kirkwooder]

That's a rough way to get started. They were likely hatched on Sunday and shipped on Monday. Too long in shipping is the likely culprit.

I have dealt with Hoovers for years, they will make it right.
There is nothing that they can do for you right now, some one will likely get a hold of you as soon as they open.

 

[NYchickenMama1215]

That's a rough way to get started. They were likely hatched on Sunday and shipped on Monday. Too long in shipping is the likely culprit.

I have dealt with Hoovers for years, they will make it right.
There is nothing that they can do for you right now, some one will likely get a hold of you as soon as they open.

Yes I emailed them and left a message. Yes they shipped on Tuesday and didn’t make it to me until this afternoon/Friday. Way too long for the poor little things.

 

[Kirkwooder]

Yes I emailed them and left a message. Yes they shipped on Tuesday and didn’t make it to me until this afternoon/Friday. Way too long for the poor little things.

Today is Saturday...

 

[NYchickenMama1215]

Today is Saturday...

Sorry yes today is Saturday. I just got them today, Saturday afternoon Sorry brain is a little scrambled!

 

[briteday]

I am so sorry for what you're going thru. We have ordered quite a few times from the same hatchery and lost a chick or two each time. This year we ordered 25. It took almost a full 72 hours for the chicks to reach us. No one called to let us know they had arrived at the PO that morning. I knew they must be there so sent my husband to the PO about 10am to ask about them. Sure enough they had arrived and were just sitting there, after I had taken a big sheet of paper to them the previous day with our name and phone number in big red writing! My husband quickly got them into our warm truck and we spent two hours with them at home getting them all warm. Two were already DOA and we have lost 8 more since they arrived on Thursday. I feel your pain. Just tonight I checked on all of them around 4pm and I was feeling we were past the worst part since they had all been running around in the brooder all day being normal chicks. We went out to pick up groceries and gas, not gone for more than 2 hours, and came home to another dead one. I'm not doing anything differently, clean food and water, good heater, room for them to be in a cooler spot if needed, large brooder box. One of my concerns is that my order was supposed to ship in mid-Feb but due to weather in Midwest, they just shipped this week. I'm sure it is a logistical nightmare for the hatcheries because they know how many eggs they are hatching each week on a schedule, and then weather happens and they have to double up on orders shipped the next week. Not sure how they manage to do that.
Anyway, these are my favorite breed and I am just sad at the loss of so many of them. Not sure if it's the parent stock, whatever they do to "push" more hatchlings to fulfill the backorders, 72 hours in shipping with cold conditions, or something I'm doing. My heart is sad.

 

[Aunt Angus]

I am so sorry you had this happen....


I had an order from another hatchery end up similarly. I don't think I'll ever order again. I will pick up my chicks, even if it means driving 4 or 5 hours. If there's a hatchery within driving distance, you might consider doing the same.