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If you download and run that program make sure you put "backyardchickens.com" in the "Host" field. When it is done, click the "copy text to clipboard" or "export TEXT" and send me a private message with the data.

Thanks for the offer to help, and for posting your ISP! Regarding that application: In my opinion, if you're not sure which OS you are running, don't worry about trying to run that program as it might be more complicated than it is worth.

We haven't been able to pinpoint what could be causing the problem. Here is what our Network Operations Center said: I have not found anything on your server that shows them being blocked. Is it possible for you to have them run WinMTR which can be downloaded at...

Thanks for the details everybody, and thanks especially to renart for the trace!!! (if anybody else having problems can also do a traceroute, that would be fantastic!)

Anybody still having problems? We don't see anything on the server side and haven't been able to duplicate the problem.