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You're right. The only thing you can do if you don't like the way someone takes care of the birds you sell them is refuse to sell them any more. I have a neighbor who has pestered me forver because she knows I sell chicks. I've flat refused to sell her anything, not even a house plant, because I know how neglectful she is. I've told this to her to her face several times and she just laughs, she thinks I'm joking.