OK.
I need suggestions on a hairy situation. Ive had an AZ local buy chicks from me the past two times i've ordered from hatcheries. The first batch were brown layer pullets and this batch was 6 dUccle chicks. I threw in extra chicks this last time. Even though she only paid hatchery price for the chicks. She texted me four days ago saying they died two days after purchase. It's taken until an hr ago for her to finally call and tell me what happened. They all died after 36hrs of purchase with no symptoms of illness besides lethargic behavior. When I asked about the brooder temperature she confessed she had no idea they needed a lamp. Then went on to say she feels I am at fault for not telling her they needed a lamp. I did however explain the difference between bantam chicks, gave reference to BYC website and let her know she needed to keep them warm. I assumed she knew about chick care, she seemed to have little to not interest in talking. I have no idea how her first batch of chicks made it, i assume since these are bantams and it's been raining out they chilled. Her prior batch was standard fowl and the weather was very hot during their first week. Now, she wants a full refund AND replacement chicks. I have
neither for her until the end of my hatch. Frankly, I do not think I should offer her anymore chicks without proof of death and proof she has purchased a lamp. I want to wash my hands of the people who blame others for their lack of education. And I want to cry to think that 7 amazing little dUccle chicks could have been in my brooder, safe and happy.