I live in Louisiana and just recently got 50 Black Broilers from Ideal. Well, I say 50, I ordered 50 and got 57. I got the Grogel and put it in the brooder before the birds, they took to it instantly. I was surprised that they weren't stressed! I live in a little town and my post office called me at 4:08am, I was there by 4:30am to pick them up. Everyone was perky and no losses. From all that I have read it seems like the Post Office is to blame for most DOA's. My town is used to getting mail order chicks and my Post Office even has a draft free area with a heat lamp for them.
I had questions on shipping rates as other hatcheries have large ones and I couldn't find it for my area on the website so I called them. The staff was very friendly and answered all of my questions without rushing me off the phone. Turns out shipping was free for me. I also wanted to know about the Grogel because I have never used it before, you know what... she read me the label so I would know exactly what was in it. You can't get better customer service than that!
Before I ordered with Ideal I read as many threads as possible on all the big hatcheries. On this site Ideal has far more better reviews vs bad reviews than any other hatchery. I took my chances and am really glad I did. Heat can be a problem, but when I got mine the temps were 100+ and they all survived. You may take into consideration if your post office knows what to do with "that noisy box". I have seen some post offices (in bigger cities) toss a box with a "glass handle with care" stamp on them. If they can toss glass and not care what do you think they will do to your chicks? If you live in an area that is not used to getting live animals (like a big city), I suggest to speak to your post office the day before you expect them. You might just get better service from them and less losses.
Next time I order it WILL be threw Ideal. First time with them impressed me.