I do think it's cruel. We got some pullets about a month ago, pre-ordered from Southern States, and the chicken house that sent them did not just "trim" the points, they butchered their beaks. Some of them are very badly misshaped now. I thought that they would grow back but I'm finding that not to be true. They are able to eat and drink OK but when it comes to treats like raw kale or cabbage, they can't get hold of it to pull it apart. But I am a good baby chicken mama and I love my girls so much that I sit outside and handfeed small pieces of their greens to them so they can enjoy them with the rest of my little flock.