I had a BYC member contact me about Chicks. They purchased 3 Phoenix Chicks, paid me for Shipping , the chicks and the box. We checked weather for Friday and it seemed same here and where they were going so I decided to ship Friday. I placed the 3, 3 week old babies in the single box and decided for safety to include a couple of the hand warmers on one end wrapped in newspaper for warmth, if needed. I called my local PO and their truck picked up at 5:15 so I took the chicks and dropped them off right before 5, this way they did not have to sit around the PO very long. They were Guaranteed to be delivered yesterday by noon. I got home from the Show yesterday, got on the computer to find that the buyer had not received them. I called the PO Customer Service # and finally after 20 minutes and getting a supervisor I am told they are on a truck, not in the state they should be but 2 states away!!!!!!!!!!!!!!!!! I am livid at this point along with being sick with worry and about to cry. I finally convince this supervisor to put in a request for reasearch since there is no info available other than where I dropped them off and them telling me about the truck. I tried and tried to get them to understand how critical this was, at that point the chicks had been without food or water for 24 hours. I called back last night 5 more times to try and get someone to do something, anything. Of course it was futile and I just kept getting "I apologize for this package being late" I get up this morning, no word so I call and now they tell me the research team only works M-F !!!!! So why the heck on Saturday Evening did they tell me it needed to be researched??? And why did this so called Supervisor tell me that she noted in her message to research to have someone call me this morning????? I sit here, sick about this whole thing and very upset that my poor babies who have known nothing but food, water, comfort and love their short lives are probably dead or dying from thirst and starvation!!!! I feel horrible for the buyer, they expected the PO to get these babies to them safe and sound and they are doing the same thing I am, sitting, waiting and worrying.