Brinsea Ecoglow 20

Uhhh, Brinsea is so difficult to deal with. I sent them an email and 2 days later got a response saying I can send my unit in for them to look at and they will replace it or repair it. They told me to ship it back to them and make sure I get insurance from the carrier I choose to ship it with! Not only did I pay way more for their product than the alternative but I have to pay shipping back with insurance, which will probably cost about half as much as the thing to start with. Since I am still using it I asked for them to send me another one and they said it was out of stock and I just need to ship mine back...wonder how they would replace it once they got it if they don't have any in...
 
I noticed they were out of stock when I went to their website today.... BUT Amazon now has them in stock. They are selling the Ecoglow 20 for $59.99, free shipping. Quite a savings compared to ordering through the site! You may be better off grabbing one that way since you know it'll be weeks+ before you get anything else from them.... They must be a small company in over their heads? You'd think with such great products, they'd be able to provide better service. :/
 
I noticed they were out of stock when I went to their website today.... BUT Amazon now has them in stock. They are selling the Ecoglow 20 for $59.99, free shipping. Quite a savings compared to ordering through the site! You may be better off grabbing one that way since you know it'll be weeks+ before you get anything else from them.... They must be a small company in over their heads? You'd think with such great products, they'd be able to provide better service. :/


Interestingly enough, the seller of those on amazon is Brinsea. So are they out of stock, or not?

I finally got a refund on my faulty, chick-burning unit, after they ran me around in circles for another couple days making every customer service faux pas they could along the way.

Shame, really. I love the idea of a safe heat source. Maybe someone else will pick up the ball Brinsea dropped.
 
Just thought I would post my experience with the ecoglow as I have seen a few complaints about some things.

First of all, the unit is really not effective with ambient temps of less than 50 degrees F. The manufacturer specifies this. I have chosen to believe them. Lol

I have a pretty large main brooder. It's 48" x 36 inches. I have breeds that feather more slowly so I end up needing the room. It's in my garage and so is subject to outdoor ambient temps. Because it is such a large space, I really don't feel that the unit is as effective as it should be even in the 50 to 60 degree ambient range for 1-2 day old chicks. I combat this by placing them in a smaller bin for the first couple of weeks. Right now I have 9 in the bin and am using an 18x 24 inch space for them. It's plenty of room for them to stretch their legs but they don't have too far to go to eat and drink. The chicks spend a surprising amount of time out from under the brooder.

When temps are below the recommended levels, they are in my bathroom. I do leave the light on during the day and cut the lights off at night. I rarely ever Hear a peep out of them.

I lost some chicks when I first started because of a bad brooder design. (The breeder I bought from made it for me). This site is a large part of why 4 of them survived.

Thermometers can be many degrees off, people new to chickens can be so rigid in following the temp charts out there that they fail to notice chicks getting to hot or too cold. I really think that the ecoglow takes a lot of the variables out and does a good job of letting the chicks decide how warm they need to be. I wish I had had this when my first chicks got so ill. I think my results would have been better.
 
Wish you'd said something earlier, I'd have swapped yours for the one I had that got way too hot.
lau.gif
I don't see how something that practically burns my fingers when I flip it over to see what the temp is on the black surface could be remotely safe for new chicks.
idunno.gif
In a cooler room, maybe? I'm brooding at house temps, low 70's. The surface is still not supposed to get that hot, and they agree.

I really hope everyone takes some precaution and puts an accurate thermometer underneath their unit before they add chicks just to double check Brinsea's honesty. I hope more who have had less than satisfactory results will be encouraged to speak up.
 
Was yours that hit from day one or did the element just keep vetting hotter as time went by? Mine is hot to my fingers. Uncomfortably so but the chicks are not bothered by it. Sometimes they are under it, sometimes they pile up in a line with half their bodies sticking out. I think using the smaller set up let's the air in the brooder warm to a comfortable temp so they are able to escape the heat if they need to without cooling off too much. I'm sorry you had such awful luck with yours. And thanks for the offer but I think I will decline that trade. ;)
 
That HOT. Was yours that hot from day one. Geesh I wish I could type. :/ I am at 71 degrees in their room. (My bathroom.).
 
Last edited:
We had ours in a room that was temped at 60-70 degrees. The room has no heater but had the residual heat from the rest of the house. The chicks did very well with them. We had two medium sized tote boxes that contained 11-13 bantam chicks each. Each box contained a small eco-glow. Seemed to work great for them. It got to the point to where they wouldn't go under it. They would perch on top of it or next to it. Some still went under it. Used them for about 5 weeks. Never had an heating issues. Loved using it because then my daughter could freely check on and mess with her chicks without the fear of knocking over a heat lamp.
 

New posts New threads Active threads

Back
Top Bottom