Quote:
We had the same experience TWICE this year. Another "breeder" did not fulfill an order...would not give a date to fill the order...would not refund the money. Unfortunately for newbies to the game, they had done what they thought WAS research. Had read about the breed, found this "breeder" through magazine articles, and ordered with great hope.
Before ordering chicks or eggs from anyone, call the Better Business Bureau in the breeder's state (this "breeder" has a F rating with the BBB) or call the attorney general's office to see if there are any complaints (again, this "breeder" has had several complaints filed against him/her).
I'll agree -- things happen with livestock. But a "breeder" who cannot give a shipping date, and allows a buyer to wait for months is not helpful to the breed -- no matter how may times they crow about Buckeyes or whine about problems. Refunds promptly given when orders cannot be fulfilled in a reasonable time are fair.
We do not "spend" any money pre-paid for chicks. The money is held in a separate account until the chicks are shipped. In this way, if there are problems, the money is quickly refunded. We have not had to refund any money -- but we could -- quickly.
Also, chicks should never be sent Priority Mail, but only Express Mail. Yes, it costs more, but the buyer is the one paying for the shipping. Express Mail generally arrives next day -- although I had the Post Office "lose" a shipment this year. The chicks were delivered 12 hours + behind schedule, and the buyers had to drive to the airport to retrieve them. Two of the chicks were lost due to heat -- it was the last shipment of the year, and unfortunately the heat had spiked.
Communication is the key. Before the money is transferred, before the chicks are shipped. The "breeder" referenced above is too willing to blame everyone and everything for his/her failures to complete the transaction -- but is also unwilling to quickly communicate with the buyers, or refund the purchase price. Buyer beware.
Janet Hatch
J Squared Farms
NW MO
NPIP 43-727
Buckeyes -- and only Buckeyes