Wow, Janet. I think looking at BBB stats is a good idea. It's enlightening to say the least. Thanks for the information.
To David and any others selling anything, which includes me since my husband runs a bicycle business, please please have a written policy for shipping and refunds. It's not fair to make people guess, and it's a red flag for the customer. I usually always look for the policy before ordering anything from anyone. The few times I haven't looked (usually beause I was too enthusiastic about what I was buying), I have regretted not looking. Look, read, and call before ordering if you need clarification about shipping/ordering/refund information.
To David and any others selling anything, which includes me since my husband runs a bicycle business, please please have a written policy for shipping and refunds. It's not fair to make people guess, and it's a red flag for the customer. I usually always look for the policy before ordering anything from anyone. The few times I haven't looked (usually beause I was too enthusiastic about what I was buying), I have regretted not looking. Look, read, and call before ordering if you need clarification about shipping/ordering/refund information.