With my girls, I have found that sometimes it's more just a lot of goopy stuff and not a solid mass. Sometimes I had to repeat in a week or so, but eventually successful. I would do the soaking and bandaging and see how she heals.I have worked on my hen for three days now and I still can't get a plug or kernal out. I feel like I am torturing the poor girl now. The swelling seems to be down though. I think I will just keep soaking and not open it up anymore.