I got my first order from Cackle today. I drove 2 hrs down to pick them up due to the weather getting very cold here in Missouri. I was scared they wouldn't ship well. The workers have been very nice, the chicks were all alive and are doing very well. Since I picked them up they gave me 4 more chicks instead of refunding the shipping so now I have 29 silkies peeping away in my laundry room. 10 Buff, 9 white, 5 blue, 5 black. Beautiful!! They did have a warmer pack in the shipping box along with some bedding. Have fun with you new babies!!