Cackle hatchery!! No response!

[SundownWaterfowl]

I ordered 3 female toulouse goslings from Cackle hatchery on April 23rd. I still have not gotten a confirmation in the mail, its been 8 business days, every time I try to call their phone is busy, and I have emailed several times, and still no response? Has anybody else ordered their and have had no response? Could they have not gotten my order? With my order for chicks, I got the confirmation in the mail in about 6 days.

 

[GwenFarms]

Usually Cackle doesn't send any confirmation until a few days before they ship. Then they send a care sheet and a receipt. You can call them if you have concerns. They are really busy right now, so you'll have keep hitting redial.

 

[Vamp-A-Billy Princess]

One of the feedstores in my town ordered from there and their order went missing...

 

[SundownWaterfowl]

I ordered from their a month ago and my confirmation came in the mail within 6 days. It says that a confirmation with a ship date listed will come within 7-10 days after you order. If I dont get it by monday, I need to call. Im hoping it will come tomorrow.

Do they have a gosling minimum order? I only ordered 3 females. I only see that they have a 15 chick minimum.

 

[equus2]

I ordered from Cackle (close to Easter, super busy time), and the confirmation said that I'd get a call within 7 days. After a week, I started to call, but never an answer. After 5 weeks of no response despite several emails, I cancelled the order. I rec'd a personal email the same day.

But, my local feed store report that some of their chix came from Cackle. Great looking little kids.

 

[Cetawin]

The local feedstore orders from Cackle and they have had no problems...steady incoming orders of both chicks, turkeys, ducks and geese. I have only seen a couple weak looking ones in there in the past 2 months.

 

[GwenFarms]

Cackle is by far my favorite hatchery I've always received the healthiest chicks from them. They haven't ever sent me a confirmation until a few days before my chicks have came. If your having to wait, like anyone ordering chicks, not sure about goslings, that could be awhile. Just call them, but like I said, expect to keep hitting redial. They are a small family run coming that is earning a great reputation. They are very busy right now and I was told when I last ordered, a couple of months ago, that sales have greatly increased and they may need new phone people. They only had two people answering phones then.

 

[fosterchick]

I ordered my chicken from Cackle. After three weeks I received my confirmation in the mail. Then when my chicks came in I only got half the order. There was no explanation as to what was going on with the other 30 birds that were missing. Well I had to keep hitting redail before I got thru. They will be reshipping in a month. They didn't have enough to fill my order. So I will not be ordering from cackle again. My reason is because they don't seem to be able to handle the business they get. But I will say the birds are healthy.

 

[Hangin Wit My Peeps]

I love that they are family owned...but sounds like they have their hands full! I bet they hire more employees very soon

I may try them next time.

 

[SundownWaterfowl]

Last time I ordered chicks, they came within 2-3 weeks. They arrived so healthy and included and extra pullett.