I have never had good luck and will never order from them again. They have flubbed my order 3 times in the 3 times I have actually ordered from them. They would not own up to their mistakes even though the feed store I ordered through tried to contact them. They sent me some RIR mixes when I ordered BCM's, they shipped me two Red Sex link roos instead of the EE Roos I ordered... and then this year out of the 6 I ordered, only two are looking like the correct breed. My Wellies look correct, but my Cuckoo Marans are Australorps, and my Buff Orps are mixed, their first feathers came it almost red. I've also had all the chicks purchased out of the Cackle Hatchery bin at my feedstore one year fall over and die about a week in.
I don't know if they were out of Cuckoo marans this year and thought they could ship Australorps in their place, but there were too many people there complaining about the flubbed shipment this year and they would not fix the issue. 3 separate orders of orders refusing to be fixed and an impossible customer service line to get through is enough for me to say no more. There are some people who get great service from them, but I have not, and would never recommend them unless you're prepare to get wrong orders, mixes, and no help. This nonsense of "guess one got over the fence" happens way too often and seemingly to me on multiple accounts. They always seem to be swamped with orders and yet never seem to have enough people there even though they know it's going to be quite busy.
Then you have a clear example of what you did not order, and they claim it is. I think if someone has a solid red chicken, it's not a welsummer or a buff.
I have 6 eggers from Cackle and they are fantastic gals. They lay wonderfully, and are pretty and sweet girls.
