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There aren't separate handles like that. It's one up and down/on-off lever in between the two faucets. So the one lever turns on water to both.
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Hard to say if it's engaged, but the knob clearly turns to the cold setting, so I assume it's engaged. It's not the click into position type knob, so there's no sound of it engaging.
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My plumbing is all in my attic because I have no basement. So my dad went to the attic and yelled down for me to see which hose was wiggling. I saw which one he was moving from the attic and he said, "Okay, that's your hot, and then connected them accordingly. Just to double check I just went and felt the hoses and the hot water hose is warm and the cold is cold (I just did a load).
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Is the water inlet valve behind the threading on the actual unit? I was just reading on the website that Wifezilla linked to that the problem could be a bad valve inlet. If that is the case, I am wondering if I can just switch the hoses, so that the hot inlet valve connects to the cold supply. I say this because 1. The unit is stuffed into an extremely tight spot and almost impossible to pull out, and 2. I never, ever use warm or hot water. I wash everything in cold. So if I could simply hook the hot up to the bad valve (if there is a bad valve), then that would solve my problem.