Chase drives me nuts!

Discussion in 'Random Ramblings' started by LegginMF12, Jan 5, 2012.

  1. LegginMF12

    LegginMF12 Songster

    May 2, 2011
    Yucca Valley
    I am on a very strict budget. Regular bills get paid on the 5th and house payment gets paid on the 20th religiously! Well I go online today and start paying my bills and lo and behold, I have several that are showing as not having been paid last month. It turns out Chase declined them, even though there was money in my account. Chase swears they didn't. I told Chase then please explain to me how I have confirmation numbers for the online payments? They said "Mam, according to our records a payment request was never submitted to your account" I call BS! Now becausea lot of deposits and withdrawals on my bank account last month I didn't catch it and spent part of the money that was assigned for bills. I just assumed I had the money available because for over 10 days I did not use my ATM as I had cash in my pocket. I am mad. I had to make a triple payment on one of the bills because apparently it has been declined since I submitted my Nov payment. I checked all of my bill accounts and they all show me as having logged in on the 5th of every month! Why would I log into to my account and not make the payment? I paper bills specifically say date payment was submitted and date the payment charge was REVERSED. The only way it can be reversed is if Chase declines it. Chase denies they declined to allow the payments to go through! [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]

  2. Mattemma

    Mattemma Crowing

    Aug 12, 2009
    Time to try another bank. Thankfully I only had issue one time and that was with my water.They never got payment,and the bank paid again PLUS the late fee.From then on I paid the water bill via mail. I check my bank and all accounts every few days to check payments go through. Pain,but I don't trust anyone. I also pay very much ahead of time in case things go wrong.

    I hope you won't have issues.Chase should cover any fees.If they did not I would switch.
  3. LegginMF12

    LegginMF12 Songster

    May 2, 2011
    Yucca Valley
    They will not be paying any fees. They are saying they never received a request for payment from the companies I submitted to. Again, I call BS! I have confirmation numbers! Chase is basically saying I never made the payments in the first place, that they did not refuse the payments. I have double and triple checked my bank account, the money was available to pay all the bill payments I submitted< I have checked all of my log in dates and on all of my bills I logged in on the 4th or the 5th of each month all within an hour of each website. When Chase got the request, they denied and never kept a record of it.
  4. cassie

    cassie Crowing

    Mar 19, 2009
    Time to change banks. And tell the manager why.
  5. EKC Farms in the desert

    EKC Farms in the desert Chirping

    Aug 21, 2011
    New River, AZ
    This kind of busted my bubble. I have never heard a bad thing about Chase; they take very good care of Veteran's. I actually just opened up an account with them 3 weeks ago. Sorry to hear you had issues with your account. Hopefully they can do something to make it right and give you a little incentive to stay.
  6. stoopid

    stoopid Chicken Fairy Godmother

    Aug 3, 2011
    Long Island, NY
    I have accounts with Chase.
    It really bothers me that they have to have a bank on every corner, and every time you turn around, they try to give you something for free.
    I am paying for that.
    And the interest on my savings is in the toilet, like less than half a percent.
    I am seriously considering changing banks.
  7. redhen

    redhen Kiss My Grits... Premium Member

    May 19, 2008
    Western MA
    That's why I am leary of paying bills online...

  8. goldfinches

    goldfinches Songster

    May 6, 2011
    We used to have a chase credit card. They did something along thr lines of this to us, and isn't take credit for it. That is why I will never again have an account of any type with them. Local bank and discover card all the way.
  9. Desirai

    Desirai Songster

    Oct 12, 2011
    I hate Chase too.. I have a student loan with them and they will NOT work with me at all on lowering my payments.. I pay them $400/mo and they won't defer or reduce my payments [​IMG]

    Chase alone takes 60% of my monthly income..ugggh.
  10. They did the same thing to my husband- declined payment tho the money was there. Thankfully he caught it in time before there were any late fees, but I don't consider them reliable. I prefer credit unions or to keep the money under my mattress . . . but hard to do in this day and age of needing a credit card for sooooo many things.

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