I had the same problem with my incubator when first starting out. But I realized it was the temperature not holding, so I added a towel on top, to keep heat consistent.I have added some water to the bottom tray, it has a polystyrene case for insulation. Thing is as soon as I press the button to stop it beeping it just starts going down but doesn't seem to stop. Until the alarm goes off at 36.9 C and I press the button again. How am I going to sleep tonight?