Crazy questions on Ebay

Last month we had a guy buy a golf club, then asked to return it because "the grip doesn't smell right"... How do you argue with a guy who sniffs his clubs?
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I do try to understand "different" people and that's ok that they are the way they are. Even here on BYC I read some posts and just say wow and shake my head. Maybe one day I will have the self control and tact of the BYC staff and be able to be polite to everybody. But then again one of the good things about running your own business is being able to say to the customer when they ask to speak to the manager. Is "yes, I am". It gets soooooo quiet on the phone and then the back peddling starts.
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Steve
 

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