Did I Cause These People to Get Fired? - Poor Customer Service

[ShrekDawg]

It's good to hear that. I would like to think it could never happen at our local Target, or any store, in my town.

We need good people in law enforcement. Unfortunately, MN just went through that terrible murder of George Floyd a few years ago and our police support took a big hit. I remember watching that video on the news with my brother. I started immediately yelling at the TV - he's killing that guy! My brother did not see it the way I did, so I had to explain to him that as a trained RN in Mental Health, we had annual training on how to take down and SAFELY protect an aggressive patient. Everything I had been taught about take downs and restraint was being violated by the police. I also told my brother, that every one of those other officers in that incident should also be charged. I know darn well that if my nursing staff had done anything like that, we would all be looking at murder charges. No doubt in my mind.

Well, they were all charged and convicted. The main officer got over 22 years for murder and the other officers got convicted of civil rights violations.

When it comes to customer support (we the public), law enforcement officers should have the best training and response because we entrust them to carry guns.

BTW, have you seen that commercial where a nurse is 4X more likely to be assaulted on the job than a police officer? I believe that. I worked as an RN in an adult Mental Health hospital, and we averaged over 1 nurse per week getting assaulted by patients. Of course, we were dealing with highly unstable patients at times. In our training, the primary goal was to keep the patient safe, and hopefully ourselves free from injury after that. I am proud to say that we never harmed a patient while I was working, but lots of nurses got sent to the ER after some of those hands-on incidents. We took a beating at times. Those days were no fun.

I’ve always thought people that work in the mental health field are really brave cause I’ve seen a lot of fights and even a tech getting punched in the face a bunch of times. It’s wild in those places.

 

[gtaus]

I’ve always thought people that work in the mental health field are really brave cause I’ve seen a lot of fights and even a tech getting punched in the face a bunch of times. It’s wild in those places.

I worked with a number of nurses that had been attacked and within seconds of being killed. That's usually the last day of work for them at the Mental Health hospital.

One young LPN got strangled by a patient, had turned blue from lack of oxygen, and was saved only by a tech who happened to walk by and saved her. Terrible situation for a young mother with kids at home. She never returned.

Another RN, about my age, tried to stop a patient that was attacking a tech who had become incapacitated. The patient then turned and attacked the RN, slamming her head into the floor and repeatedly kicking her in the mid-section. Other staff were alerted and came rushing in to help. The team saved her life. Unfortunately, that RN spent months in a medical hospital in recovery for internal physical injuries but will suffer lifelong traumatic brain damage. She was unable to work as a nurse for over 2 years. Last time I heard anything about her, she had taken another job as a nurse (not Mental Health) about 3 years after that horrific attack.

Of course, there were a lot of other less serious assaults and injuries that occurred on the job. Having been on the front line myself, I have a lot of respect for people who work in Mental Health.

Despite it all, I cannot remember anybody complaining about being attacked by a sick patient. Our focus was always on the safety of our patients, even at our physical expense, except in any case where you are literally fighting for your life. I guess it's the ultimate customer service in that sense. But there is a high employee turnover because the nature and demands of that job.

 

[ShrekDawg]

I worked with a number of nurses that had been attacked and within seconds of being killed. That's usually the last day of work for them at the Mental Health hospital.

One young LPN got strangled by a patient, had turned blue from lack of oxygen, and was saved only by a tech who happened to walk by and saved her. Terrible situation for a young mother with kids at home. She never returned.

Another RN, about my age, tried to stop a patient that was attacking a tech who had become incapacitated. The patient then turned and attacked the RN, slamming her head into the floor and repeatedly kicking her in the mid-section. Other staff were alerted and came rushing in to help. The team saved her life. Unfortunately, that RN spent months in a medical hospital in recovery for internal physical injuries but will suffer lifelong traumatic brain damage. She was unable to work as a nurse for over 2 years. Last time I heard anything about her, she had taken another job as a nurse (not Mental Health) about 3 years after that horrific attack.

Of course, there were a lot of other less serious assaults and injuries that occurred on the job. Having been on the front line myself, I have a lot of respect for people who work in Mental Health.

Despite it all, I cannot remember anybody complaining about being attacked by a sick patient. Our focus was always on the safety of our patients, even at our physical expense, except in any case where you are literally fighting for your life. I guess it's the ultimate customer service in that sense. But there is a high employee turnover because the nature and demands of that job.

Oh wow that’s scary! glad they were able to be saved!! But yeah, I imagine there’s a high turnover.

 

[Sally PB]

To all health care workers, first responders, police, fire, rescue, and military personell, (serving or retired) reading this thread:


Thank you. So very much.