I think that if you poll enough people, you will get stories ranging from both extremes to everything in between for every hatchery out there. Yes, they had an AE outbreak last March, but the chicks likely go out before any symptoms are noticeable. I got lucky, and received my first set of chicks just before the outbreak occurred. I still lost 4 chicks, but that was my fault for ordering them in February when it is still around 0F here. But they were nothing but courteous to me... maybe it was the way I approached it to them. I ordered 25 chicks, they sent me 27, 4 died, so in reality I only lost two that I paid for. They still gave me credit for 4 chicks. I ordered 2 more times from them, lots of extras, no losses, and no complaints. Even the orders that were "one of these, one of these, one of these..." I will order from them again if I need to.