Does anyone use a victorio food strainer?

[Crs1]

I had to throw 30 cups of tomatoe sauce because the strainer is eating up the plastic spiral it’s like it’s to tight and rubbing against the screen mesh. but it’s the spiral that came with it.

I can’t find anything on internet as to why or how to resolve. Could use some help,if you know please
I tried to insert a photo but the picture brings up the link beside it
thanks for any help
Connie

 

[Crs1]

Ok figured pictures out maybe

 

[IndigoAngel]

I use a victorio strainer but I have never had this problem. Couple of questions: Have you used it before, and have you contacted the company? If it is new, as in first time using it, maybe it's just a defect and you can get a new spiral, My strainer is at least 30 years old and cranks like a champ

 

[Crs1]

No this isn’t the first time I’ve used it. I’ve had it for 3-4 years and am planning on contacting the company tomorrow.
I watched a video on the website that said if you force it it could cause problems well…
my husband has been running it and it maybe that he is putting a lot in and pushing them through hard So thought I would ask that tomorrow. We also use a motor so I’m not sure that it may have a part to play I have ordered another spiral and am hoping it will get here soon because I have more tomatoes

 

[IndigoAngel]

Good luck! I hope it works out for you