I completely understand they got overwhelmed with the orders during the pandemic. I am fairly reasonable about when I get things and expect delays. Over a year with no contact, it is just sad. I seriously forgot about it and couldn't believe the email. I guess I will have another pair of booties now.I'm sorry that happened to you.
I am very scattered so I never get things in the mail on time. I can kinda relate to the people shipping your item. It's so embarrassing. You didn't deserve the crappy service tho.