whats the humidity in the hatcher? Has the pipped chick broken through the membrane or is it it shrink wrapped and can't get through? If the latter spray some warm water onto the membrane to make it wet. Think of a slice of bread. If you leave the bread on the counter for 24 hours it will go hard. Leave a baguette for longer and you could probably knock someone out with it. Spray some water on it and it will go soggy and not even be able to hold its shape anymore.
This is why a high humidity is important during the hatch. If the membrane has become too dry, it becomes tough like leather and the chicks can't break through it, so you wet it like a baguette so it becomes soft and easy to break. They need to make a hole to start breathing. Once they have made a hole they can still suffocate so they need to be placed upright, dab away any liquid once the hole has been made if you have to.
Try to work out why this happened in the first place so you can improve on the next try.
