I got mine in 3 weeks both times, and they did have to custom make them. I wonder if they sold the company, or are getting too much business to keep up with it something.It seems the main negative reviews say that they never got their item, but maybe they just didn't wait long enough? I have heard it can take several months for them that particular company to ship things so I think most of the negative reviews are related to that, they have an average of 4.1/5 stars on their Facebook reviews. @countryladyNH the thing you ordered could potentially still show up, it just sometimes takes that specific company a very long time