Strangely enough, I've never had a bad experience as a buyer or seller. I am sure it will happen eventually, but I am trying to be vigilant before bidding. I know one time an item got lost in the mail, and since I didn't pay for insurance, I still left a positive since I knew they sent it. They offered to make a new one. I thought for a little while, and decided to refuse the offer, since it was only a 5$ bracelet that they made themselves, and worth more in time than what was charged. Lo and behold, three weeks later, it showed up! The package had been all over the place, given the stamps, even made it to Canada! It was originally shipped from MI to WI, so that package took a crazy trip.