She sounds like a bit of a psycho but I like Benny's idea, and would prefer to err on the side of over sending product, especially if there may also be an unknown amount of water evaporationThing is, if she'd not immediately come at me aggressively and rudely I'd have been willing to do something for her like a free bar or a coupon. But no, she didn't just say "hey the bars are a little underweight even accounting for the variance of hand cutting, can you work with me?" and instead said "what gives? you aren't a real hippie I want free stuff to compensate". If you are intentionally complaining to get something for free I'm less inclined to want to do anything for you. And then when I reminded her that I do mention it's possible since water evaporation and hand cutting both factor into the weight of a bar when it arrives to you she got even worse and I ended up having to report her to the site for her harrassment. She was actually saying things like "you're a fraud and not a real hippie and you should honestly go kill yourself."