Kris, if it has not already hatched, go turn the shower on in your bathroom, close the door, and get it good, and steamy. You will need tweezers, and something with a fairly sharp end, to gently chip at the egg shell. I use a thumbtack, but it can be a small nail, a needle, an opened paper clip, etc. Disinfect your tweezers, and shell chipping instrument in alcohol, and wipe dry with a paper towel. Set this up in the bathroom. Now use very warm tap water, and wet a paper towel, or two, then squeeze out the excess water. Put the egg in it, and take it immediately to the bathroom, closing the door behind you. Now start chipping away, a little at a time, near the area that is open. Don't tear through the membrane, unless it's dry, and tears away on it's own. If the newly exposed membrane still has a good bit of veining, put it back in the incubator. If it's dry, or there's little to no veining, keep chipping until about half, or a bit more than half has been chipped away. By now, you should be able to tell if it's not quite ready, or if the duckling is stuck. If the membrane shows almost no veining, or none at all, and the duckling is stuck to the membrane, keep chipping on down to 3/4 of the way, leaving the umbilical cord attached to the egg. Use the dampened paper towel to moisten, not soak the membrane, so it can loosen up from the duckling, then replace it in the incubator.
It should be able to break free when it's ready.