First state vet supply

[AHappychick]

Quote:
oh wow I hope it heals right. Tell him the BYC foilks are pulling for him and wish him a speedy recovery.

 

[MuranoFarms]

I thank you all for your input.

I finally did hear back from him in reply to my email (not my phone call) on Sunday. He said the item was on back order with the supplier. This upsets me because I would have ordered it from somewhere else had it been marked "out of stock". He said I "didn't indicate an urgency" with my order. Well, no! I expect it to be shipped within 24 hours (or next business day) If it can't be shipped its certainly not my job to start calling and asking if it was shipped! It's their job to let me know they don't have it!

In the email he said it was at my local fedex facility on Sunday, but the truck came today and didn't bring it....so I don't know. I did call another vet supply place Friday afternoon and placed an order for 2 gallons of Oxine with them. It was in stock and will be here tomorrow. So......I suppose I'll have a LOT of Oxine now!

I do know how valuable he has been to the chicken raising community, I have read many instances of his advice saving the life of a sick bird. I respect his knowledge and expertise.....I just don't think I'll order from him again. I'm sorry he's been ill. A simple "orders will not be filled till XXday" banner on the site would have avoided this issue.

 

[AHappychick]

Well I certainly see your point.

Once when I first ordered from him I indicated that I wanted some things shipped express. I did not write anything in the message section, just changed the shipping part to the fastest option. The next day I got a phone call. It was Dr. Brown, he saw that I had marked express and called to see what was wrong and how urgent it was. He then walked me through what to do in the meantime and offered to ship just the one thing I really needed express and sent the rest the regular way to save me money.

obviously you can order from anyone you want but please understand most companies dont get stuff out the next day, some do I suppoise but a lot dont and if you were to order from him and leave a note about the shipping I am sure it would go out faster. Again he is not some huge company like Jeffers or TSC.

I am glad it all was worked out at least.

 

[speckledhen]

MuranoFarms, you are certainly correct. Business is business.