NevadaEmma
Songster
- Mar 24, 2021
- 385
- 1,170
- 216
Buyer beware!
I just recently received my order of Salmon Faverelle chicks from Cackle Hatchery. This is the first time I have ordered from this hatchery.
I had ordered 14 female and 4 male for a total of 18 chicks. They hatched on a Wednesday and arrived on Friday around lunch time. Pretty good turnaround considering that the Post Office Tracking indicated they would arrive by 9pm on Saturday. I was very concerned that they would arrive late and be stuck in the post office until the following Tuesday as Monday is Presidents Day.
I called Cackle Hatchery about an hour after I had gotten them settled. One arrived dead (female) and one had a defective leg (male). They said that the one that was dead would not be reimbursed for since they always add some extra chicks (I received one extra female). But they would reimburse me for the defective male which I accepted.
That night one more of the males died, and in the morning I found two more males dead leaving me with only one rooster. Normally I would not be concerned about not having enough roosters, but I wanted to breed these birds and incubate the eggs. I thought I would need at least two roosters.
I called Cackle Hatchery on Saturday morning explaining the situation. The short version is that they had listened to my phone conversation and had already been reimbursed for one chick and since I had said the others appeared to be doing well (except the gimp male) they had decided that the other deaths were not their responsibilities. They further explained that I had checked the boxes indicating that I had read and agreed to their "new policy".
I have never purchased from this hatchery and was unaware of their "new policy". But I do not remember that it said I would only be reimbursed for anything that died after they had asked if all the other chicks were okay.
Lesson learned! I had 48 hours in which to call them to report any problems. I was under the impression that Cackle Hatchery would acknowledge any problems with the chicks within in that time, even though I had called and answered their inquiry. I only had the chicks at home for about an hour.
My concern is that if I now loose the last male, I will have to order another group of birds in order to get another male. If that happens, I certainly will not be ordering from Cackle Hatchery.
Angry as a wet hen!
I just recently received my order of Salmon Faverelle chicks from Cackle Hatchery. This is the first time I have ordered from this hatchery.
I had ordered 14 female and 4 male for a total of 18 chicks. They hatched on a Wednesday and arrived on Friday around lunch time. Pretty good turnaround considering that the Post Office Tracking indicated they would arrive by 9pm on Saturday. I was very concerned that they would arrive late and be stuck in the post office until the following Tuesday as Monday is Presidents Day.
I called Cackle Hatchery about an hour after I had gotten them settled. One arrived dead (female) and one had a defective leg (male). They said that the one that was dead would not be reimbursed for since they always add some extra chicks (I received one extra female). But they would reimburse me for the defective male which I accepted.
That night one more of the males died, and in the morning I found two more males dead leaving me with only one rooster. Normally I would not be concerned about not having enough roosters, but I wanted to breed these birds and incubate the eggs. I thought I would need at least two roosters.
I called Cackle Hatchery on Saturday morning explaining the situation. The short version is that they had listened to my phone conversation and had already been reimbursed for one chick and since I had said the others appeared to be doing well (except the gimp male) they had decided that the other deaths were not their responsibilities. They further explained that I had checked the boxes indicating that I had read and agreed to their "new policy".
I have never purchased from this hatchery and was unaware of their "new policy". But I do not remember that it said I would only be reimbursed for anything that died after they had asked if all the other chicks were okay.
Lesson learned! I had 48 hours in which to call them to report any problems. I was under the impression that Cackle Hatchery would acknowledge any problems with the chicks within in that time, even though I had called and answered their inquiry. I only had the chicks at home for about an hour.
My concern is that if I now loose the last male, I will have to order another group of birds in order to get another male. If that happens, I certainly will not be ordering from Cackle Hatchery.
Angry as a wet hen!
