I would never order anything from my pet chicken. Here is why. I ordered 20 Rhode Island Red chicks from them. I did say I would accept substitutes, which is my own mistake, and wound up with 20 Austrolorps. Of the original 20 I received, 4 were dead in the box and and 4 more died within the first 24 hours. This was not my first time with day old chicks and have successfully raised them several times before, having ordered them from the local feed store. They had proper food, heat, lighting, bedding, etc. I was waiting at the post office for the mail to come in on the day the chicks were supposed to arrive, picked them up and rushed home (20 mins) to get them in a brooder. You can always expect to lose one or two chicks, as they are pretty fragile, but I have never had a 40% casualty rate before.
I found the customer service response to this situation absolutely deplorable and unacceptable. The initial response from My Pet Chicken was basically, "Too bad for you, sometimes chicks die, and we can't do anything for you." After several phone calls and emails, they finally agreed to send 7 chicks at no charge, but I had to pay for shipping. With My Pet Chicken shipping is usually equal to or exceeds the costs of the chicks in my area. I expressed to them several times that I did not feel that this was an acceptable solution, but I needed to replace the birds lost so I took what I could get out of them.
Part II- I ordered 7 Rhode Island Reds, 6 females and 1 male. They were supposed to send a heat pack with the package this time. They did not send a heat pack and one arrived dead, one more died in the first 24 hours. Furthermore, instead of 1 Rooster, I now have 3. I did not even bother to complain to My Pet Chicken about how their unacceptable "solution" to the initial issues became even more unacceptable. I will never do business with them again and encourage others to avoid them as well. I have befriended a couple of other folks at farmers' markets who raise chickens and they speak highly of McMurray Hatchery, and I will try them next time.
At any rate, I advise you in the strongest possible terms to avoid do any business with My Pet Chicken.