Hi- they were the first hatchery that I've ever ordered from. We ordered chickens and turkeys- it says that they will let you know when your animals are on the way on the website. We got a call from the post office that our chickens were here- completely unexpected! We had to rush to set up the grow room so the little guys would be warm enough. We're still waiting for our turkeys. They were supposed to be here last week, but the guy said the were hatching the day we were expecting them (lights and room ready). He them said that they send them out the Monday after they hatch. Which is fine if I had known that from the beginning! So I should get them tomorrow? I have no idea- even after asking him to email me when he sent them. They don't have a phone number that I can find. This is our first Turkey adventure and we want everything to go great, while not wasting electricity for an empty room. I know this is a duck form- so, I have no idea how the ducks are. And the chickens we got are great! They even sent 3 extra to our order of 15, and one died along the way. But if you need to know when your birds are coming, they are not reliable in the slightest.