Help - Stopped getting email subscription notifications - unsubscribing???

Discussion in 'BYC Website & Forum Feedback & Announcements' started by Christie Rhae, Jan 30, 2012.

  1. Christie Rhae

    Christie Rhae Chillin' With My Peeps

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    Edit by nifty: See update to this problem here: https://www.backyardchickens.com/t/...-notifications-unsubscribing/230#post_8388425

    I posted messages about not receiving email notifications in over a week. The message thread I posted on seems to be locked for some reason so I could not ask another question. https://www.backyardchickens.com/t/622915/not-receiving-email-notifications
    I guess the solution being offered is to unsubscribe and then resubscribe. I am just wondering if all my info will be lost if I unsubscribe? Will my photo albums be gone? Will the people I follow be gone? Will the threads I follow be gone? I guess I could copy down the exact thread titles then run a search. Will I still be a golden feather member? Will I start back at zero for my post count?
    I need a little more information before I delete my account and start over.


    (I added some more text to the title) - nifty
     
    Last edited by a moderator: Feb 11, 2012
  2. 4-H chicken mom

    4-H chicken mom Overrun With Chickens

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    You should ask a moderator first. You can send them a PM and ask your questions if you don't get a response here. Good luck.
     
  3. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Hold on... don't confuse "unsubscribe" with changing / deleting your account!

    We would never advise that someone change accounts / delete their account to get emails... especially without 100% knowing that is the problem.

    We have thousands of members getting emails every day, so it is unlikely a problem with our system sending emails. Your account looks like it is configured properly.

    You seem to be using an email from your own domain server which is probably blocking emails. I'd try using a different email address with BYC... maybe an email account with a system like Gmail or Hotmail, then link it to your account, and see if you get the emails at that point. That will at least help isolate where the problem is.
     
  4. Christie Rhae

    Christie Rhae Chillin' With My Peeps

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    It worked!!! It worked it worked! So excited.
    Ok, I know there are other people who had this problem. Tell them this works. I used a different email address and now I am getting notifications! yay!! I really missed them. I have never had a problem with my email from my domain. I had checked all the spam folders and filters and could find nothing, But I used a different email not related to my domain and now they are coming through.
    Thank you!! [​IMG]
     
  5. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Glad it worked! You might want to check with your hosting provider to have them do some traces / tests to determine where the emails are being lost... it might not only be ones from BYC.
     
  6. kathyinmo

    kathyinmo Nothing In Moderation


    It worked for me, too ! ! I hate that my aol mail won't allow them through, for whatever reason. I have changed all my settings, and STILL they won't come through aol. They do for gmail though! YAY, at least I am getting notices!
     
  7. Christie Rhae

    Christie Rhae Chillin' With My Peeps

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    Ok I feel like a dork. I was driving back from dropping kids off at the bus stop and it dawned on me what "unsubscribe" meant. lol I have no idea why I thought that meant to delete my account. [​IMG]
    Thank god I didn't just go ahead and do it. lol
    And for the record I had already unsubscribed and then re-subscribed to threads to see if it would work but it did not. So add to the check list of how to fix "not receiving emails" to try using a different email. Cuz it worked. Now I am getting a ton of notifications again. Almost too many, could you adjust it so I only get just the right amount? joke joke! [​IMG]
    Thank you again for your help Mr. Administrator. [​IMG]
     
  8. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    [​IMG]
     
  9. wwmicasa1

    wwmicasa1 Chillin' With My Peeps

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    Ok, I am having the same problem with not receiving emails( I'm on AOL).

    Initially when the new format was established, I received all my notifications via email until Jan 23rd when everything stopped. I took your advice & changed my email addy to Gmail. So far, it hasn't made a difference. Is there anything else I can do? TIA
     
  10. Christie Rhae

    Christie Rhae Chillin' With My Peeps

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