Those don't look normal. How old is she?
Since she has a history of laying soft shelled eggs, I'm guessing that this is reproductive in nature. It doesn't look like vent gleet, it looks more like maybe infection. She may have a shell gland issue, which would not be fixable, or it could be a calcium issue. You didn't answer if they have access to oyster shell....?
Does her abdomen feel bloated at all? Soft and water balloon like, or very firm?
I think I would start her on an antibiotic, she may have had a soft shelled egg or non-shelled egg break inside causing infection. In addition to an antibiotic I would give a calcium citrate +D tablet or capsule once daily for a few days, see if that makes any difference in shell quality, and it may help her expel anything she's having trouble passing.
Erofloxacin is often used for reproductive infections, it's banned for use in chickens but is sometimes prescribed for pets. Sometimes recommendations are not to use the eggs ever again. If vet care is an option then they can better advise on treatment and an appropriate antibiotic. If she's a pet and you want to prolong her life then a suprelorin implant might be advisable for this bird. That's a hormone implant that will stop her laying, has to be done by a vet, and it's not inexpensive. Since she's had trouble since she started laying this may be something that is going to be chronic with her, hard to say.
That's my opinion, maybe some others will have more suggestions.