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- #21
If you check your receipt before you leave the store, it's easier to get them to fix it-- just walk over to customer service and complain (or return the item if they won't fix the price.)
Better yet, check the prices as you scan the items. If you wait until after you pay, and then you have to go to customer service, be prepared to stand in a long line because there is only one employee for customer service out of the 5 tills at the counter. Better to call the scanning supervisor and if they won't mark down the price to what was on the shelf, then have them delete the item (if you no longer want it at the higher price) from your cart before you pay.
I don't bother making a complaint at customer service at a place like WalMart. The employees don't care and there is nothing they can do about it anyway. I don't want to hassle low paid employees because the company is playing games with the lower prices displayed on the shelf and those higher prices entered into their system.
There was a time in my life that I thought making a complaint at customer service was worth my time. If you talk to someone who has a stake in the success of the company, like in a mom and pop shop, then they want to improve. But the big box stores don't care about your complaint and the employee behind the customer service counter that day will probably be off to a different job next week.
BTW, I know someone who worked at our local WalMart and had worked herself up to some low level "management" position. She made a mistake with a customer by not asking for some ID on a transaction (cigarrettes?) for a person obviously in their 50's. She was fired from WalMart, but it was a mistake as she had not been trained in that area and their policy was supposed to be to provide training for a first offense. Anyway, she ended up getting 6+ months of unemployment benefits at the height of the pandemic so she ended up coming out better financially. Karma, I guess.