I am so upset and confused. How is it that I can order a toaster from Amazon and get one day shipping but live animals that can suffer take 3 days!? I paid over $30 for this so called express shipping. I don't get it. My chicks shipped on the 21st and I still haven't received them. I managed to get a tracking number so I know they are at least in California. But that's all I know. I called the post office to check when they get shipments etc. and the so called supervisor was so unhelpful and rude. It's no wonder they keep losing business. I get so upset thinking about those chicks stuck in a box somewhere. I only ordered 7 so I know they put a warming pack with them but I can't believe it is still providing any warmth. Can someone please talk me off of this ledge because I've been a basket case since Tues.