I"ve recently ordered from them about two weeks ago and had a screw-up, called them and they did send the right amount two weeks later along with five day old roosters this time. I'll just raise them (roosters) for the freezer but it was still frustrating as well not to mention the money issue. I hear good things as well and everyone makes mistakes, if they can fix the problem and do it in a reasonable time I can handle that, thats life and everyone makes mistakes from time to time but I can't handle a smart mouth person when they are in the wrong. I would defanitly change but other than my inconvience with Idea Poultry I was satisfied with the results all-in -all. Good Luck to you with your problem and finding peace in your next decision on where to do your business.