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Gaa...speaking of bad customer service, I tried to update our account information with a company we work with. We've switched banks and I needed to update which card she charged when we ordered something.
Three hours of frustration later, I closed my account and went to her competitor. I'd prefer to stay local, but dang...come on, my primary reason for preferring small local companies was the better knowledge and customer service. Take those away, and why the heck am I paying higher prices for the same stuff I can get elsewhere?