TSC is woefully unprepared for poultry breeders and enthusiasts, there is no one at most of them that can even answer questions...no hygrometers, poor at best incubators and supplies..and they sell out every year of the LGs that they supply...you would think they would at least provide a few brinseas, hovabators and replacement bits.....i thought one time, i will just go down and get a replacement wafer...nope they would have to order one...and that might take over a week...people buy the LGs then have tons of questions and no one there really knows how to answer them..i had to ask them to get several things for me like vetrx....then people cant find any answers become discouraged and upset , its not like the old days when people used to apprentice with poultry keepers or were raised with it...now its all poke and hope..thank god for sites like BYC that help so many people .