I cannot empty my inbox....S.O.S. !!!

Discussion in 'BYC Website & Forum Feedback & Announcements' started by Beekissed, Oct 22, 2011.

  1. Beekissed

    Beekissed True BYC Addict

    Hello, Mods and Nifty...hate to bother you with this little bitty thing, but I couldn't PM any of you due to this. I cannot seem to delete anything from my inbox and I can't send any PMs until I do. Could someone clear my inbox? All of it? There isn't anything in particular that I need to keep but I desparately need to clean house there, obviously. [​IMG]

    Pretty please??? [​IMG] [​IMG]
     
  2. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Glad to help. [​IMG]

    Why can't you delete them? Do you get an error or something?
     
  3. Beekissed

    Beekissed True BYC Addict

    No error....just returns right back to the page I'm trying to delete and they have not been deleted. It doesn't move onto the page that gives you the option of "Are you sure you wish to delete these messages?" I tried it on all three pages of PMs and I couldn't successfully delete any of them...it just takes me right back to the page, I select all the messages once again and hit the delete tab and it just sends me right back to the page of messages. No deletions.
     
  4. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Very weird! Here are a few questions that will help us find, duplicate, and hopefully resolve the problem:

    • How long has it been happening? If only one time, what day and time did it happen?
    • Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
    • Have you logged out, deleted your internet cookies, logged back in, and tried again?
    • Have you tried a different browser?
    • Have you tried a different computer?
     
  5. Beekissed

    Beekissed True BYC Addict

    Quote:
     
  6. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Unfortunately I don't have any other ideas, but I'll keep an eye out for other reports of the same problem and keep looking for some ideas!
     
  7. Beekissed

    Beekissed True BYC Addict

    Your fix was a success, Nifty! I bow to your computer genius.... [​IMG] Thank you!
     

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