Mrs. Turbo :
that is the problem....the post office will not pay out the insurance if there is no damage to the box. Even then I shipped a box of chicks somewhere and the corner of the box looked like it was slammed in a door...some of the chicks were dead but the post office still wouldn't pay out any insurance.
I am just looking for a way to make both the buyer and the seller happy....guess there isn't one.
A friend of ours shipped out 2 different boxes of call ducks and they all died in transit......the temps were low, birds were healthy and it was next day shipping. $800 worth of ducks gone
Mrs Turbo, I have shipped and received lots of birds myself also. And the Post Office will pay out a insurance claim on birds if they are proved to be negligent in handling and delivery time on them. I had a box of guineas sent to MS from GA and they where guaranteed in of course 2 days it took 4 and they had arrived at my Postal hub on the 1st night of shipment but because a worker didn't take the time to read the zipcode they where sent on to TN and set on a dock for 2 days. when they arrived back to me I insisted on opening them in front of the Postal employee and let me tell you that box was stinking. I laid every dead guinea on the dock and got a supervisor out there to verify they where dead and I had the tracking info to prove where they had been. The Post Office was more than happy to pay me for my birds and shipping to get me to shut up.
Also I can understand where you are coming from on the delimna on whether to refund shipping charges or not when you guarantee live delivery. Well for what its worth this is what I do.
I do guarantee live delivery of what you ordered from me. I have even been known to put in an extra bird or so if any available just to be sure they all make it especially in younger birds. Of course I'm not talking about expensive call ducks either. If my customer receives the box and the purchased number of birds is not alive then I will refund the purchase price of birds only or reship the dead ones. The customer must pay for shipping again. Just like most people do with hatching eggs.
If a customer purchases birds from me and they arrive a day late and they request a refund of their shipping cost. I will go and get the shipping money and send it back to them immediately as it is their money. THEY paid for the shipping not ME. Thats just me though.
Sorry so long.
that is the problem....the post office will not pay out the insurance if there is no damage to the box. Even then I shipped a box of chicks somewhere and the corner of the box looked like it was slammed in a door...some of the chicks were dead but the post office still wouldn't pay out any insurance.
I am just looking for a way to make both the buyer and the seller happy....guess there isn't one.
A friend of ours shipped out 2 different boxes of call ducks and they all died in transit......the temps were low, birds were healthy and it was next day shipping. $800 worth of ducks gone
Mrs Turbo, I have shipped and received lots of birds myself also. And the Post Office will pay out a insurance claim on birds if they are proved to be negligent in handling and delivery time on them. I had a box of guineas sent to MS from GA and they where guaranteed in of course 2 days it took 4 and they had arrived at my Postal hub on the 1st night of shipment but because a worker didn't take the time to read the zipcode they where sent on to TN and set on a dock for 2 days. when they arrived back to me I insisted on opening them in front of the Postal employee and let me tell you that box was stinking. I laid every dead guinea on the dock and got a supervisor out there to verify they where dead and I had the tracking info to prove where they had been. The Post Office was more than happy to pay me for my birds and shipping to get me to shut up.
Also I can understand where you are coming from on the delimna on whether to refund shipping charges or not when you guarantee live delivery. Well for what its worth this is what I do.
I do guarantee live delivery of what you ordered from me. I have even been known to put in an extra bird or so if any available just to be sure they all make it especially in younger birds. Of course I'm not talking about expensive call ducks either. If my customer receives the box and the purchased number of birds is not alive then I will refund the purchase price of birds only or reship the dead ones. The customer must pay for shipping again. Just like most people do with hatching eggs.
If a customer purchases birds from me and they arrive a day late and they request a refund of their shipping cost. I will go and get the shipping money and send it back to them immediately as it is their money. THEY paid for the shipping not ME. Thats just me though.
Sorry so long.
