I have a very stong dislike for the USPS! Grrrrrrrrrr!!! Update :(

[asher]

Quote:
The thing is, over five days time, it had to come in contact with a lot of people to get it where it was going. So unless someone just set it aside and hid it, it's a screw up of colossal measures by more than one person.

 

[Katy]

It's one thing when they lose a package of eggs, but chicks!!!?? I still don't see how that can happen.

 

[the simple life]

I am so sorry this happened.
A total lack of regard for doing things the right way.
The reckless mistakes made by both parties resulted in such a sad outcome for those little guys.

 

[vicki2x2]

I have had shipments that were late, but not that late. I didn't understand why they weren't being tracked either. Some had tracking numbers but according to the P.O. they don't scan priority mail except when they accept the package and when they deliver it, not in between. Well, what the heck good does that do???

Also twice now I have had shipments from Texas to Michigan arrive in one day, but shipments from Ohio to Michigan took 3 days! WHAT??? According to the main shipping dock in Lansing, long distance packages are put on a plane so often arrive faster. Closer boxes are shipped by truck and only "certain" trucks will take live animals, so they sit there until the next truck arrives that will take them. Isn't that stupid???

I think it is a shame MM was not concerned and was rude, but think the fault here lies with the USPS. MM shipped their chicks like they were all shipped. On one hatchery's site (can't remember which one) it mentioned no longer shipping express, even if requested, because they had actually had more problems than with priority. Go figure!

 

[gumpsgirl]

I somehow had missed this entire thread and Acre of Blessings (Angela) pointed out what was going on to me last night with this whole mess. I am so sorry MissP.

I know you've just been panic stricken over these babies. I really hate that things have been so screwed up with these chicks and it certainly doesn't seem like anyone has been willing to step up to the plate and accept responsibility as of yet or even try to set things straight.

I think it is time to call McMurray back and ask to speak directly to the owner or manager. The person answering the phone will of course, ask what they can do for you and might even ask for an order number or name. Don't give it to them! Tell them you want to speak directly to the owner/manager, thank you. If they tell you one isn't available, you need to tell them that you know that one is and that you are going to speak with them. If they give you anymore problem about speaking to a superior, you need to point out that you are the owner of a store and have a problem and need to speak with them. That should take care of that. Once you are on the phone with the head-hancho you need to explain the whole ordeal from the very first phone call, down to the person who wouldn't let you speak to them. Tell them you have been a loyal customer of theirs for 20 years and have referred many people to them and that you want to know what they are going to do to fix the problem. Let us know what they say and do. Again, I'm so very sorry.

 

[TaLani]

Miss Prissy, I can't tell you how many times I thought of you and your chicks this wkend. I just can not fathom how no one at the P.O. decided to go the extra mile to save your babies, since it had to come into several people's hands from Wednesday to Monday. Too bad we can't charge them w/ cruelty to animals since that's exactly what your situation was.

It would be great if all hatcheries would include the express & tracking charge in our order total to insure that we can find them easier. I'd certainly pay more to ensure their safety. Also, it would be great if they'd put a sticker on the shipping box directed to the postal workers which instructs them to change it from Priority to Express if they notice that's what has happened & then send the bill to the hatchery since it was their original mistake. Then, if they fail to deliver on time, we'd have a way to track the shipment and there would be proof on the box as to how they shipped it if we needed to file a complaint. Did the shipping box have your phone # on it anywhere?

Since the P.O. is our only way to ship chicks, I don't know if there is much we can do other than to file complaints and maybe suggest what I've listed above to either the P.O. or the hatcheries. Rest assured, if I order from another hatchery, I will demand Express and Tracking on my shipment or I simply won't order from them.

Please let everyone here know how things turn out w/ filing the complaint with the P.O. and McMurray. This was certainly a terrible learning lesson for all. :aww

 

[pips&peeps]

Oh, those poor little babies.....

It is true that postal regulations state all live birds must be shipped by express mail. There is always a tracking number with express mail also.

I don't know how these big hatcheries have been getting away with shipping chicks priority. Maybe you should call the USPS 800 number and report their office for blatantly disregarding the regulations and someone will get fired.

I have been using the USPS click n ship from home and when I send eggs, I get a discount for printing my postage here at home and a free tracking number. This can also be used at business offices. All you have to have is a scale.

 

[menageriemama]

Well, I will not be ordering from MM again. Ever. I am so sad about this- my heart goes out to you.

 

[the1much]

i think EVERYONE that reads this should send a email to MM and let them know that we wont be buying from them ,, we'll buy from a hatchery that CARES about their birds, and dont look at them like their just a commodity.


EDIT: ,, mine is sent,, and i also let them know how many hundreds of birds i order a month

 

[wyliefarms]

So Sorry MP!!!!

FYI: We have always used Hoover's Hatchery in Iowa. Not sure where you are located if it is an option. It is a family run hatchery and the same lady, Rose I think, always answers the phone. If we have a problem they are very understanding and helpful. They are cheaper than Murry McMurry too!

Good luck on the last ones alive

Sarah