I swore I wasn't going to freak out, but....

[drumstick diva]

I know the PO is seriously in the red but, even then I can't believe they will let you insure something for $ 150. when it sold for only $ 83. For non perishable shipments, you would have to prove the value of the item, and red tape can take quite awhile for them to pay a claim.

I have gotten house plants shipped to me and they can't be insured because they are perishables. Yet some PO employees try to push insurance on you. From what I understand in that case - the insurance would cover the shipping charge only - and only IF it was usps that caused the items to perish. Not if the package(plants) were poorly wrapped or not insulated.


BTW if you order 25 chicks and are being sent 43, Mcmurray is probably sending a whole batch of cockerel chicks as "warmers," cockerels have no value to them - too many in the box might end up suffocating the chicks you actually did order. I'm sorry to be upsetting but, I was on a thread for quite some time, where BYCERS told their horror stories,
with shipping errors, birds on wrong planes, held at loading docks outside because the space was over booked. The PO sending birds to the wrong state, wrong person etc.

By all means take a camera AND open the box in front of postal employees to prove (Heaven forbid) that any died in shipment and NOT when you got them home. I hope we'll be hearing good news from you on Monday or sooner.

 

[kyexotics]

I know the PO is seriously in the red but, even then I can't believe they will let you insure something for $ 150. when it sold for only $ 83. For non perishable shipments, you would have to prove the value of the item, and red tape can take quite awhile for them to pay a claim.

I have gotten house plants shipped to me and they can't be insured because they are perishables. Yet some PO employees try to push insurance on you. From what I understand in that case - the insurance would cover the shipping charge only - and only IF it was usps that caused the items to perish. Not if the package(plants) were poorly wrapped or not insulated.


BTW if you order 25 chicks and are being sent 43, Mcmurray is probably sending a whole batch of cockerel chicks as "warmers," cockerels have no value to them - too many in the box might end up suffocating the chicks you actually did order. I'm sorry to be upsetting but, I was on a thread for quite some time, where BYCERS told their horror stories,
with shipping errors, birds on wrong planes, held at loading docks outside because the space was over booked. The PO sending birds to the wrong state, wrong person etc.

By all means take a camera AND open the box in front of postal employees to prove (Heaven forbid) that any died in shipment and NOT when you got them home. I hope we'll be hearing good news from you on Monday or sooner.

Nope, they're just sending more of what I ordered..

However, your experience in no way mirrors ours and we've had 6-10 orders over last year alone, we've had zero problems with McMurray and all I had to do was call and tell them how many dead i had and they added more than that number to our next order...Heck, they won't even charge me more when I ask them to after I change an order and increase the costs...Thye just make the changes, no charges...

Problems happen with all companies, it's how they handle it that separates them and McMurray gets 5 gold stars from us for how they handle things...Even things they can't control they take responsibility for, that's top notch service...

 

[kar0427]

Our box of 43 are with yours heading a little more north to Elizabethtown! They too shipped yesterday and shows in St Paul...We've done lots of biz with McMurray and didn't know we could check the account until you said it, THANK YOU!!!!!!!!!!!!!!!


And we're not sure how they got to 43, we only ordered 25 LOL but once we looked over order, we're ok with it! We ordered 20 more for later this month and thought they added them together, nope, we still have that one co
ming too!!!!!

I wonder if they'll be sorted out of Lexington to E-town or take another direction. I suspect both orders are sitting in Lexington now and will remain there until early Monday when they're trucked out to the POs - which is a result of shipping on weekends when they are obviously closed. Did your order reflect what the other birds shipped are? Interestingly, your "excess" is the number I ordered...

 

[kar0427]

Problems happen with all companies, it's how they handle it that separates them and McMurray gets 5 gold stars from us for how they handle things...Even things they can't control they take responsibility for, that's top notch service...

Absolutely there are problems with all companies, and everything I've heard points to them having good stock. But I can't give them any stars for dealing graciously with losses since they're profiting from them. They can easily afford to replace $83 of chicks with a $150 insurance payment and put money in their pocket on the deal, especially since they don't have to list purchase price or losses when obtaining insurance or filing a claim. All priority mail is automatically insured for $50, but they purchased $100 additional on my order so they're well-covered even if I lose them all, and very well-covered if I only lose 1 or 2.

 

[Sjisty]

 

[ChickenCanoe]

If there are 43 chicks shipped, they will be in a shipper for 50 chicks not in a 25 chick shipper so they won't be overcrowded.

The USPS won't call you from an intermediate sorting point, only at the destination PO - if at all.

 

[kyexotics]

I wonder if they'll be sorted out of Lexington to E-town or take another direction. I suspect both orders are sitting in Lexington now and will remain there until early Monday when they're trucked out to the POs - which is a result of shipping on weekends when they are obviously closed. Did your order reflect what the other birds shipped are? Interestingly, your "excess" is the number I ordered...

I checked our last order and it went from St Paul direct to E-town!!

 

[kyexotics]

Absolutely there are problems with all companies, and everything I've heard points to them having good stock. But I can't give them any stars for dealing graciously with losses since they're profiting from them. They can easily afford to replace $83 of chicks with a $150 insurance payment and put money in their pocket on the deal, especially since they don't have to list purchase price or losses when obtaining insurance or filing a claim. All priority mail is automatically insured for $50, but they purchased $100 additional on my order so they're well-covered even if I lose them all, and very well-covered if I only lose 1 or 2.

It's because of that that allows them to offer the great service they do! If they were losing, they wouldn't be so quick to go above and beyond, as it is, they do and that's worthy of stars! How they profit and on what is none of my business, I only care how they treat me...

 

[littlesparrow11]

So did you get your chicks Kar? How did it go?

 

[kyexotics]

6:15am we get the call from the PO, babies are here! Picked up 43 and loving them already!





Next order due end of month, the wait begins again...