A friend of mine in NH ordered 26 chicks from Murray McMurray and was informed that they would be sent out on Sat. 2/14. She tried to contact M. M. to remind them that Mon 2/16, Presidents day, was a federal holiday and P.O.s would be closed, to no avail. The chicks were sent, all were DOA. When she got in touch with the hatchery, they refunded her money and offered to send the chicks again ,free of charge. Since this is the 2nd time in 1 year this has happened to her she declined their offer. They sent 26 more chicks any way and again they were all DOA. She called the hatchery to let them know the situation and to suggest they look into faster shipping or not shipping to this part of the country until temp.s were warmer. The response she got was" Murray McMurray has been shipping chicks this way for years and has no intention of changing it". I find their response dispicable. The blatant disregard for their animals well being has certainly affected my feelings about ordering chicks from large hacheries. Murray McMurray has definately lost me as a patron.