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That's been my experience with them too, order double what you want.
I think you maybe on to something with the genetics, possible a lot of inbreeding or something. But have ahd a lot of their stuff die in 1-4 days, like yours, from never eating, or just being totally falling down on arrival. And yes, I am a seasoned pro at raising all sorts of fowl, before anyone suggest we have done something wrong
(I know there's a lot of Ideal fans on here). This is just the simple fact of what I and a lot of others have observed. I ship thousands of chicks every year myself with great results.
On my last order with them, which is truely THE LAST, I called in and specially requested they ship my order out Express Mail, (which is how I ship mine)
I informed them of the bad results I had been having with their stock, and that I felt the faster shipping would help the servival rate a lot.
They were polite, but said, no, gave along drawn out list of reasoning, they were best shipped Priority, even though they often take 3 days to arrive, they were guarenteed to arriva a live.
I told them that didnt do me any good if they were dead, I didnt need the money, I needed the chicks to be alive
Pretty much boiled down to, they just werent going to go to the trouble of shipping them express, even with me gladly willing to pay the extra fees for a safer 1 day arrival.
Oh well, live and learn
I again was only getting birds for color reasons for out crosses to other breeds. But IF you are wanting good birds, true to the breed and color, Find a private breeder for them, you'll be much happier in the long run, than a bird from any hatchery. They are bred for number and quantity, there is no such thing as quality control at these places, if it hatches, it ships. That's why if you look on any of the hatchery sites, it says something along the lines of
We make no promises as to the quality of these birds, only that they represent the breed.
Well, from a lot of what I got, that wasnt even close, and lets not talk about being true to the color sold. Like I said in an earlier post, that's been a joke.
And silkies are supposed to have 5 toes and a walnut comb, got some of the one year, 3 toes and single combed, with hard feathers in the tails and wings....ummm, that aint no silkie